Returns, refunds and warranty

Warranty

• Every instrument carries a one-year warranty from the date of purchase against manufacturing defects.
• The warranty does not cover damage from misuse, overloading, liquid ingress beyond the stated protection rating, unauthorised repair, or normal wear of consumable parts.
• Warranty repairs are handled by A&D Gulf, the authorised A&D distributor in the UAE.

Faulty on arrival

If an instrument is faulty when it reaches you, tell us within 7 days and we will replace it.

Returns

• You can return an unused instrument within 14 days of the date of purchase for a refund. Return shipping is at your cost, or you can bring it to our Deira showroom or Jebel Ali office.
• From outside the UAE, a return is at your expense — shipping and any customs charges — and the 14 days count from the day you receive the instrument.
• Consumables cannot be returned.

Refunds

Refunds are paid by the method you paid with, within 14 days of us receiving the instrument back.

How to start a return or claim

To start a return or warranty claim, contact us on WhatsApp or by email with your invoice number and a short description or photo of the problem.